Ani Ba Rega offers home services in Netanya, errands performed for clients and, where the service allows, remote assistance. Communication is available in French or English.

Services include technology support, home and garden, beauty at home, children and tutoring, wellbeing, administrative assistance and everyday services.

Listing a service on the website allows you to request it. It does not confirm availability, price or a booking.

Ani Ba Rega Express: services are provided directly by Ani Ba Rega, within the scope agreed with the client.

Services with a professional: Ani Ba Rega looks for and arranges a service suited to the request.

Before the client agrees, the quote or confirmation specifies who provides the service, who invoices it, who collects payment and which organisation fees are included in the price.

When a professional contracts directly with the client, their terms are provided before booking. Using a partner does not remove Ani Ba Rega’s own obligations or the client’s legal rights.

The client describes the need and provides useful information: address, preferred date, expected work, relevant equipment and photos when necessary.

Some requests require further information or a visit before a quote can be issued. Any paid visit must be disclosed and accepted in advance.

The service, total price, any extra costs, payment terms and time slot are confirmed in writing before booking.

An information request does not commit the client. A booking is confirmed after their agreement and, where prepayment is required, after payment is received.

Ani Ba Rega Express’s usual opening hours are Sunday to Thursday, 8 am–10 pm, excluding announced closures.

For Express, we aim to reply within one hour during opening hours. This means a response and assessment of the need, not a guarantee of resolution or arrival within an hour.

Service may be arranged on the same day, subject to availability, or at a time agreed with the client.

For professional-service requests, a clear response is provided during the working day: a proposal, a request for more information, or an estimate of the time needed to confirm a quote. Messages received outside opening hours are handled when we reopen.

Services are quoted individually. Consumer prices are stated in shekels and include applicable taxes.

These fees apply to Express home visits in Netanya and are added to the service price. No call-out fee is charged for remote assistance.

Collection or delivery fees, purchases, supplies and professional fees are specified in the quote.

No extra charge or additional work is billed without prior notice and the client’s agreement.

The payment method, recipient and timing are specified in the quote or confirmation. An invoice or receipt is issued in accordance with applicable rules.

Paid assistance calls begin after the agreed payment is received. Home-visit arrangements are confirmed before the appointment.

Conversations needed to describe a request and obtain a quote do not automatically start a paid service.

Do not send bank-card details, passwords or verification codes in WhatsApp messages.

To cancel or reschedule, contact us as soon as possible by WhatsApp, phone or post at the address in “Contact details, complaints and applicable law”. Include your name and the service concerned. Written confirmation may be requested.

Cancellation rights under Israeli law apply. For a one-off service booked remotely, the statutory right generally allows cancellation within 14 days of the transaction or receipt of the transaction summary, whichever is later, provided cancellation occurs at least two days other than rest days before the scheduled service, subject to applicable rules and exceptions.

Special protections may apply to older people, people with disabilities and new immigrants who meet the legal conditions. These may provide a cancellation period of up to four months.

A request for urgent service does not, by itself, waive statutory rights. Applicable terms are specified before service confirmation.

Any cancellation fees are limited to what the law permits. Refunds are issued within applicable statutory time limits. No clause automatically makes every payment non-refundable.

If Ani Ba Rega cancels a paid service that has not been provided, the client may choose a new appointment or a refund for the unprovided service.

Work is limited to the accepted service. The client discloses known circumstances, access conditions and information needed to carry it out properly.

For technology support, hardware faults, provider failures or third-party service issues may require separate intervention. Any paid diagnosis and its limitations are specified before agreement; resolving every problem cannot be guaranteed.

Devices, batteries, cables, licences, subscriptions and supplies are not included unless the quote states otherwise.

Deletion, resets and significant changes require the client’s agreement. Clients are encouraged to back up data before any operation that could affect it.

A service may be stopped or postponed if there is a hazard or circumstances differ from those agreed. The next steps and financial implications are explained to the client while respecting their rights.

Purchases, collections, drop-offs and deliveries follow agreed instructions. The budget, fees, addresses, volume and time slot are confirmed in advance.

The client supplies necessary authorisations and references. Collection depends on post-office, pickup-point or retailer rules. No identity is impersonated to carry out a task.

If a product is unavailable, a substitution is needed or the agreed budget would be exceeded, the client’s agreement is obtained before purchase.

Fragile or valuable items, or items requiring special transport conditions, must be disclosed before acceptance. Home-access and key-handover instructions are agreed with the client.

Services requiring qualifications or authorisation are assigned to professionals suited to the task, including technical work, care, therapeutic support or specialist expertise.

Express administrative assistance provides practical help preparing and following up on tasks. It is not legal, accounting or medical advice. No refund or administrative outcome is guaranteed.

Special needs relating to children, dependent people or pets must be specified before booking.

Each provider is responsible for their obligations within the agreed service. These terms do not exclude Ani Ba Rega’s liability for its own faults or any liability required by law.

Ani Ba Rega is not an emergency service. Emergencies that endanger a person must be referred to the appropriate emergency services.

The client retains control of their accounts and enters their own passwords, verification codes and payment details. Express assistance does not carry out banking transactions on their behalf.

Information needed for a request is used to arrange the service, communicate with the client, follow up and issue supporting documents.

When a partner is needed, only information useful for organising the service is shared, after informing the client. Avoid sending unnecessary sensitive information or documents.

Using client photos, testimonials or images for advertising requires separate consent. A service request does not authorise advertising use.

For more information: read the privacy policy. You can also contact us with a request about your data.

Ani Ba Rega is operated by Overtrend Agency — OTAGC, registered as an Osek Murshe (VAT-registered business).

If there is a problem, contact Ani Ba Rega with the service, date and issue. We review the request and possible next steps with the client and, if needed, the relevant professional.

These terms are governed by Israeli law. They do not reduce mandatory consumer rights or statutory guarantees.

The applicable version is the one communicated at booking. Later website changes do not change the terms of an already agreed service.

The quote specifies terms particular to each task. If there is a conflict with a mandatory legal rule, that rule prevails.